What is Cabin Crew Course

A cabin crew course is a comprehensive training program designed to prepare individuals for careers as flight attendants or cabin crew members in the airline industry. These courses provide aspiring cabin crew members with the knowledge, skills, and abilities necessary to ensure the safety, comfort, and satisfaction of airline passengers during their flights. In this detailed explanation, we will delve into various aspects of cabin crew courses, including their objectives, curriculum, training methods, and career prospects.

1. Course Objectives:

The primary objectives of a cabin crew course are as follows:

  • Safety: Ensure the safety of passengers and crew members by understanding and implementing safety procedures, emergency protocols, and first aid techniques.
  • Service Excellence: Provide exceptional customer service, including serving meals and beverages, assisting passengers with their needs, and maintaining a positive and professional demeanor.
  • Cultural Competence: Develop cultural sensitivity and interpersonal skills to interact effectively with passengers from diverse backgrounds.
  • Communication: Master effective communication skills, including language proficiency and clear communication during emergencies.
  • Teamwork: Work cohesively as part of a cabin crew team to handle various situations that may arise during flights.
  • Regulatory Compliance: Understand and adhere to aviation regulations and guidelines set by relevant authorities, such as the Federal Aviation Administration (FAA) in the United States or the European Union Aviation Safety Agency (EASA).

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2. Curriculum:

Cabin crew courses typically cover a wide range of topics to equip students with the necessary skills and knowledge for their roles. Here are some key components of a typical cabin crew course:

a. Safety and Emergency Procedures:

  • Firefighting techniques
  • Evacuation procedures
  • Handling medical emergencies
  • Use of safety equipment such as life vests and oxygen masks

b. Customer Service:

  • In-flight service procedures
  • Conflict resolution
  • Dealing with difficult passengers
  • Cultural awareness and diversity training

c. Communication Skills:

  • Effective communication with passengers and crew
  • Multilingual abilities, if applicable
  • Announcements and public speaking

d. Aviation Regulations:

  • Understanding aviation laws and regulations
  • Security procedures and protocols
  • Airport and aircraft security

e. First Aid and CPR:

  • Basic first aid
  • Cardio-pulmonary resuscitation (CPR)
  • Handling common in-flight medical issues

f. Aircraft Familiarization:

  • Different aircraft types
  • Cabin layout and equipment
  • Aircraft systems and controls

g. Service Etiquette:

  • Table service and meal presentation
  • Beverage service and handling dietary restrictions
  • Handling special requests and VIP passengers

h. Teamwork and Crew Resource Management:

  • Working as a team with other crew members
  • Problem-solving and decision-making skills
  • Effective communication within the cabin crew team

i. Grooming and Appearance:

  • Personal grooming and hygiene standards
  • Uniform care and presentation

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3. Training Methods:

Cabin crew courses typically use a combination of training methods to ensure that students are well-prepared for their roles. These methods may include:

a. Classroom Instruction: Instructors provide theoretical knowledge through lectures, presentations, and discussions. Topics such as aviation regulations, safety procedures, and customer service techniques are covered in the classroom.

b. Practical Training: Students participate in hands-on exercises and simulations to practice safety procedures, emergency responses, and service protocols. Practical training often takes place in a mock cabin environment.

c. Role-Playing: Role-playing scenarios are used to simulate in-flight situations, such as dealing with difficult passengers or handling medical emergencies. This allows students to apply their knowledge in a realistic setting.

d. Language Training: If the course is designed for international travel, language proficiency is crucial. Language classes or assessments may be included to ensure that cabin crew members can communicate effectively with passengers.

e. On-the-Job Training: Some cabin crew courses may include a period of on-the-job training or internship with an airline. This provides students with real-world experience and exposure to the daily responsibilities of cabin crew members.

4. Duration and Certification:

The duration of a cabin crew course can vary depending on the institution and the depth of training. Typically, these courses last anywhere from a few weeks to a few months. Upon successful completion of the course, students are awarded a certification or diploma, which is often recognized by aviation authorities and airlines. Some courses may also include examinations and assessments to ensure that students meet the required standards.

5. Career Prospects:

Completing a cabin crew course opens up various career opportunities in the airline industry. Here are some potential career paths for cabin crew members:

a. Flight Attendant: The most common career choice for cabin crew course graduates is to become a flight attendant. Flight attendants are responsible for ensuring the safety and comfort of passengers during flights. They also provide in-flight services such as serving meals and beverages.

b. Senior Flight Attendant: With experience, flight attendants can advance to senior positions, where they may take on supervisory roles and mentor junior crew members.

c. In-Flight Supervisor or Manager: Some cabin crew members may pursue careers as in-flight supervisors or managers, overseeing the entire cabin crew team and ensuring that all operations run smoothly.

d. Corporate Flight Attendant: Corporate flight attendants work on private jets and charter flights, catering to the needs of executives and high-net-worth individuals. This role often involves higher pay and more personalized service.

e. Ground Crew: While not directly related to cabin crew roles, some graduates may choose to work in ground operations, including roles such as check-in agents, gate agents, or airline customer service representatives.

f. Cabin Safety Trainer: Experienced cabin crew members may transition into roles as cabin safety trainers, educating new recruits on safety procedures and emergency protocols.

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6. Conclusion:

In summary, a cabin crew course is a comprehensive training program designed to prepare individuals for fulfilling and dynamic careers in the airline industry. These courses cover a wide range of topics, including safety procedures, customer service, communication skills, and aviation regulations. Graduates of these courses can pursue careers as flight attendants, corporate flight attendants, in-flight supervisors, and more. The training methods used in these courses combine theoretical knowledge with practical experience, ensuring that cabin crew members are well-prepared to handle the challenges and responsibilities of their roles. Whether you dream of traveling the world while ensuring the safety and comfort of passengers or are seeking a dynamic career in aviation, a cabin crew course can be the first step towards achieving your goals in the airline industry.

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Cabin Crew Diploma Course in Malaysia

A cabin crew diploma course is a specialized training program designed to prepare individuals for careers as flight attendants or cabin crew members. These courses provide comprehensive training in various aspects of airline operations, safety procedures, customer service, and communication skills. In this detailed explanation, we will explore the key components of cabin crew diploma courses, including their curriculum, benefits, career prospects, and the skills and knowledge they impart.

1. Introduction to Cabin Crew Diploma Courses:

Cabin crew diploma courses are structured programs offered by aviation training institutions, flight academies, or airlines to educate and train individuals aspiring to work as flight attendants. These courses typically cover a wide range of topics and skills to ensure that cabin crew members are well-prepared to perform their duties effectively and efficiently.

2. Curriculum and Course Structure:

A typical cabin crew diploma course covers a diverse range of subjects to equip students with the necessary knowledge and skills. The curriculum can vary from one institution to another but often includes the following components:

2.1. Safety and Emergency Procedures:

  • Firefighting techniques.
  • Evacuation procedures.
  • First aid and CPR.
  • Handling emergency situations.

2.2. Customer Service and Hospitality:

  • Interpersonal skills.
  • Conflict resolution.
  • In-flight service protocols.
  • Passenger communication.

2.3. Aviation Regulations and Compliance:

  • Understanding aviation laws and regulations.
  • Security protocols.
  • Cabin crew responsibilities under international aviation guidelines.

2.4. Aircraft Familiarization:

  • Learning about various aircraft types.
  • Understanding cabin layouts and equipment.
  • Safety features and equipment location.

2.5. In-Flight Service Training:

  • Food and beverage service.
  • In-flight entertainment systems.
  • Handling passenger requests.

2.6. Cultural Sensitivity and Diversity Training:

  • Understanding and respecting diverse cultures.
  • Handling passengers from different backgrounds.

2.7. Communication Skills:

  • Effective communication with passengers and crew members.
  • Announcements and instructions.
  • Language proficiency (English is often a requirement).

2.8. Teamwork and Leadership:

  • Working cohesively with fellow crew members.
  • Leadership in emergency situations.

2.9. Grooming and Personal Presentation:

  • Uniform and grooming standards.
  • Personal hygiene and appearance.

2.10. Practical Training: – Mock-up aircraft for hands-on practice. – Role-playing exercises to simulate in-flight scenarios.

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3. Duration and Intensity:

The duration of cabin crew diploma courses can vary, but they typically last anywhere from 6 weeks to several months. The intensity of the training may also differ, with some programs offering full-time courses, while others provide part-time or weekend options to accommodate students’ schedules.

4. Benefits of Cabin Crew Diploma Courses:

Pursuing a cabin crew diploma course offers several benefits for individuals aspiring to work in the airline industry:

4.1. Industry-Specific Knowledge: These courses provide in-depth knowledge of aviation regulations, safety procedures, and customer service standards specific to the airline industry.

4.2. Skill Development: Students acquire a wide range of skills, including communication, problem-solving, conflict resolution, and teamwork, which are valuable not only in aviation but in various career paths.

4.3. Increased Employability: Completing a cabin crew diploma course enhances a candidate’s competitiveness in the job market, making it easier to secure a position as a flight attendant.

4.4. Networking Opportunities: Students often have the chance to connect with industry professionals and build a network that can be advantageous in their future careers.

4.5. Career Advancement: The training received in these courses can serve as a foundation for career advancement within the airline industry, such as moving into supervisory or managerial roles.

4.6. Personal Growth: Cabin crew training promotes personal development, including increased confidence, adaptability, and cultural sensitivity.

5. Admission Requirements:

To enroll in a cabin crew diploma course, candidates typically need to meet certain eligibility criteria, which may include:

5.1. Educational Qualifications: Most programs require a high school diploma or equivalent educational qualification.

5.2. Age Limit: Candidates are often required to be at least 18 years old, as this is the minimum age for flight attendants in many countries.

5.3. Physical Fitness: Airlines may have specific health and fitness requirements that candidates must meet, including height, weight, and vision standards.

5.4. Language Proficiency: Proficiency in the English language is commonly required, as English is the international language of aviation. Some airlines may also require proficiency in additional languages.

5.5. Background Check: Candidates must undergo background checks and security clearances, as cabin crew members are responsible for the safety and security of passengers.

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6. Training Facilities and Institutions:

Cabin crew diploma courses are offered by a variety of institutions, including:

6.1. Aviation Training Schools: These specialized schools focus on aviation-related education and training. They often have state-of-the-art facilities, including aircraft mock-ups for hands-on training.

6.2. Airlines: Some airlines have their own training academies where they offer cabin crew training to their future employees.

6.3. Community Colleges and Vocational Schools: These institutions may offer cabin crew diploma courses as part of their curriculum.

6.4. Online Courses: In recent years, some institutions have started offering online cabin crew courses, allowing students to complete their training remotely.

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7. Certification and Licensing:

Upon successful completion of a cabin crew diploma course, graduates are typically awarded a certificate of completion. However, to work as a flight attendant, they often need additional licenses and certifications, which may include:

7.1. Air Operator Certificate (AOC): This certificate is issued by the aviation authority of a specific country and allows the airline to operate commercial flights. Cabin crew members work under the AOC of their employing airline.

7.2. Safety and Emergency Procedures Certification: Flight attendants must demonstrate their knowledge of safety and emergency procedures and pass regular proficiency checks.

7.3. First Aid and CPR Certification: Flight attendants are usually required to maintain current first aid and CPR certifications.

7.4. Recurrent Training: Cabin crew members must undergo recurrent training to stay up-to-date with safety procedures and regulations.

8. Career Prospects and Opportunities:

A cabin crew diploma opens doors to a career in the airline industry with various opportunities for growth and advancement:

8.1. Flight Attendant: The most common career path for cabin crew graduates is to become a flight attendant, responsible for ensuring the safety and comfort of passengers during flights.

8.2. Senior Flight Attendant: With experience, flight attendants can advance to senior positions, where they may take on supervisory roles and mentor newer crew members.

8.3. In-Flight Supervisor: Some airlines have in-flight supervisors who oversee the cabin crew’s operations on a specific flight.

8.4. Ground Staff: Cabin crew members may also transition to ground-based roles, such as customer service representatives, check-in agents, or airline operations roles.

8.5. Corporate Flight Attendant: Experienced cabin crew members may choose to work as corporate flight attendants on private jets, serving high-net-worth individuals and corporate clients.

8.6. Cabin Crew Trainer: Those with extensive experience and knowledge can become cabin crew trainers, teaching the next generation of flight attendants.

9. Skills Acquired in Cabin Crew Diploma Courses:

Cabin crew diploma courses are designed to equip students with a wide range of skills and competencies, including:

9.1. Safety Skills: Graduates are well-versed in safety protocols and emergency procedures, ensuring the safety of passengers during flights.

9.2. Customer Service: Cabin crew members are trained to provide exceptional customer service, addressing passengers’ needs and ensuring a pleasant flying experience.

9.3. Communication Skills: Effective communication with passengers and crew members is a fundamental skill taught in these courses.

9.4. Problem-Solving: Cabin crew members learn to handle unexpected situations and resolve conflicts calmly and efficiently.

9.5. Teamwork: Working as part of a team is essential in the aviation industry, and graduates are trained to collaborate effectively with colleagues.

9.6. Cultural Sensitivity: In a global industry, understanding and respecting diverse cultures is crucial for providing top-notch service to passengers from around the world.

9.7. Time Management: Cabin crew members must manage their time efficiently to ensure that in-flight services run smoothly.

10. Conclusion:

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In summary, cabin crew diploma courses provide comprehensive training for individuals aspiring to work as flight attendants or cabin crew members in the airline industry. These courses cover a wide range of topics, including safety procedures, customer service, and communication skills. Graduates of these programs are well-prepared for the challenges and responsibilities of their roles, and they often enjoy a rewarding career with opportunities for growth and advancement within the aviation industry. Pursuing a cabin crew diploma is not only an investment in one’s career but also a pathway to personal growth and development.

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Centuria Malaysia

Address: No.820, Level 8, Block A4, Leisure Commerce Square, Jalan PJS 8/9, Bandar Sunway, 46150, Selangor Darul Ehsan, Malaysia.

Business Hours:
8:30am – 5:00pm (Daily)

Enquiries: 012-663 0605 | 016-2011 018

Tel (Office): +6(03) 7875 7877

Email: info@cabincrew.my

Website: www.CabinCrew.my

Cabin Crew Academy Malaysia – Centuria

Cabin Crew Training Exams

Cabin crew training exams ordinarily cover a great many points connected with the obligations and obligations of cabin crew individuals. The particular questions might change relying upon the airline or training program, however here are a few normal points and model questions that you could experience in a cabin crew training test:

Wellbeing and Crisis Procedures:
a. What are the essential obligations of cabin crew during a crisis clearing?
b. Depict the appropriate activity of the airplane’s crisis exits.
c. What moves ought to cabin crew make in case of a decompression crisis?
d. Make sense of the “hold onto something” position and when it ought to be utilized.
e. How might cabin crew handle raucous travelers during a flight?

Medical aid and Health related Crises:
a. What is the underlying reaction to a traveler encountering a respiratory failure?
b. Depict the means for directing cardiopulmonary revival (CPR).
c. How could cabin crew handle a traveler who is encountering a serious unfavorably susceptible response?
d. Make sense of the procedures for helping travelers with a potential irresistible illness installed.
e. What supplies are normally remembered for a cabin crew’s clinical unit?

Client support:
a. How could cabin crew welcome travelers and cause them to feel appreciated?
b. What steps can cabin crew take to handle traveler objections or tough spots?
c. Depict the legitimate help of dinners and drinks during a flight.
d. What are the vital components of powerful correspondence with travelers?
e. How might cabin crew help travelers with extraordinary necessities or solicitations?

Airplane Frameworks and Hardware:
a. Make sense of the elements of the different fastens, switches, and controls in the cabin.
b. Portray the sorts of wellbeing hardware accessible in the cabin and their purposes.
c. What is the job of cabin crew in setting up the cabin for departure and landing?
d. How could cabin crew answer smoke or fire in the cabin?
e. What are the procedures for working the airplane’s crisis oxygen framework?

Security:
a. What are the safety efforts cabin crew ought to follow to forestall unapproved admittance to the cockpit?
b. Portray the procedures for handling dubious things or travelers.
c. How might cabin crew answer bomb dangers or commandeering endeavors?
d. Make sense of the significance of crew carefulness and correspondence in keeping up with security.
e. Which job really do cabin crew play in guaranteeing traveler and crew security during fierce circumstances?

Flight Guidelines and Company Arrangements:
a. What are the administrative prerequisites for cabin crew qualifications and training?
b. How does the airline’s particular arrangements and procedures influence cabin crew’s liabilities?
c. Depict the job of cabin crew in agreeing with wellbeing and security guidelines.
d. What are the impediments on liquor utilization for cabin crew individuals?
e. How might cabin crew handle irreconcilable situations and moral predicaments?

If it’s not too much trouble, note that these are general models, and the genuine questions in a cabin crew training test might shift relying upon the airline and the particular training program. It’s crucial for audit the materials gave during your training and study the airline-explicit guidelines and procedures to guarantee your outcome in the test.

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Cabin Crew Malaysia Training Academy College in Malaysia by Centuria Academy Malaysia

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FOR IMMEDIATE RELEASE

Contact:
[Shirley Hew]
[CEO]
[Centuria Academy]
[info@cabincrew.my]
[6012-663 0605]

Official Press Release

Centuria Academy Malaysia Launches Three Major Courses on cabincrew.my

[Petaling Jaya, Selangor] – Centuria Academy, a leading provider of aviation and hospitality education, is delighted to announce the launch of three major courses on their website, cabincrew.my. These courses cater to individuals seeking a rewarding career in the aviation and hospitality industry, offering comprehensive training and expertise in the field. This innovative course offers an array of resources and modules tailored to equip future cabin crew members with the essential skills and knowledge needed to excel in their roles.

The three flagship courses introduced by Centuria Academy are as follows:

Cabin Crew Diploma:
The Cabin Crew Diploma is designed to equip aspiring flight attendants with the necessary skills and knowledge to excel in their roles. This intensive course covers a wide range of topics, including safety procedures, customer service, in-flight service, and communication skills. Graduates of this program will be well-prepared for a dynamic and exciting career in the airline industry.

Cruise Operating Skill Course:
The Cruise Operating Skill Course is perfect for individuals who dream of working on luxurious cruise ships. This course provides a comprehensive understanding of cruise operations, guest services, and safety protocols. Students will learn about cruise ship management, event planning, and how to deliver exceptional customer experiences in a maritime setting.

General Management Diploma Course:
The General Management Diploma Course is ideal for those looking to advance their careers in the aviation and hospitality sectors. This program covers essential management principles, leadership skills, and business acumen. Graduates will gain a competitive edge in the industry by acquiring a deep understanding of general management practices.

“At Centuria Academy, we are committed to providing top-notch education and training to aspiring professionals in the aviation and hospitality fields,” said [Shirley Hew], [CEO] at Centuria Academy. “Our newly introduced courses are tailored to meet the evolving needs of the industry and prepare our students for successful careers.”

Key highlights of the courses include:

Comprehensive Curriculum: The course includes a wide range of modules, covering topics such as in-flight safety procedures, passenger service, emergency response, and cultural sensitivity.

Interactive Learning: Students can engage in interactive online lessons, quizzes, and assignments, providing a dynamic learning experience.

Experienced Instructors: The course is led by experienced cabin crew trainers who bring real-world insights and knowledge to the virtual classroom.

Flexible Scheduling: Centuria Academy understands the need for flexibility in today’s busy world. The course offers flexible scheduling options, allowing students to balance their studies with other commitments.

Career Development: Upon completion of the course, students will receive a certificate of achievement, enhancing their prospects for a successful cabin crew career.

Job Placement Assistance: Centuria Academy is committed to helping its students succeed. They offer job placement assistance and guidance to help graduates find employment opportunities in the aviation industry.

Centuria Academy has a team of experienced instructors who bring their industry expertise to the classroom, ensuring that students receive high-quality education and practical training.

To learn more about these courses and enroll, visit the official Centuria Academy website at https://cabincrew.my.

For media inquiries, please contact:

[Shirley Hew]
[CEO]
[Centuria Academy]
[info@cabincrew.my]
[6012-663 0605]

About Cabin Crew Course:
Centuria Academy is a leading platform dedicated to providing high-quality cabin crew training. With a commitment to excellence and a team of experienced professionals, Centuria Academy is the go-to destination for individuals aspiring to embark on a rewarding career in the aviation industry with a commitment to excellence and a team of experienced instructors, Centuria Academy offers comprehensive training programs that prepare students for successful careers in aviation, cruise ship operations, and general management.

Cabin Crew Course

Cabin Crew Course

CABIN CREW COURSE IS A FULL-TIME BASIS STUDY. THIS COURSE WILL BE RUNNING WITH POTENTIAL MODULES TO FULFILL SKILLS OF WORK IN AVIATION INDUSTRY. THOSE MODULES ARE :

  • AVIATION ENGLISH
  • CABIN CREW HEALTHY LIVING/LIFESTYLE
  • INTRODUCTION TO THE AVIATION INDUSTRY
  • INTRODUCTION TO AIRCRAFT AND AVIATION FAMILIARIZATION
  • CREW MEMBER COORDINATION AND COMMUNICATION
  • 5 STARS SERVICE
  • MANAGING PASSENGER INTERACTIONS
  • SAFETY AND EMERGENCY PROCEDURES
  • MEDICAL EMERGENCIES AND MEDICAL TRAINING
  • INTRODUCTION TO DANGEROUS GOODS
  • AVIATION SECURITY
  • INTRODUCTION TO AIRLINE CATERING AND FOOD SERVICE

Cabin Crew Course

Flight attendants or cabin crew (also known as stewards/stewardesses, air hosts/hostesses, cabin attendants) are members of an aircrew employed by airlines primarily to ensure the safety and comfort of passengers aboard commercial flights, on select business jet aircraft, and on some military aircraft.

History
The role of a flight attendant derives from that of similar positions on passenger ships or passenger trains, but it has more direct involvement with passengers because of the confined quarters on aircraft. Additionally, the job of a flight attendant revolves around safety to a much greater extent than those of similar staff on other forms of transportation. Flight attendants on board a flight collectively form a cabin crew, as distinguished from pilots and engineers in the cockpit.

The German Heinrich Kubis was the world’s first flight attendant, in 1912. Kubis first attended the passengers on board the DELAG Zeppelin LZ 10 Schwaben. He also attended to the famous LZ 129 Hindenburg and was on board when it burst into flames. He survived by jumping out a window when it neared the ground.

Origins of the word “steward” in transportation are reflected in the term “chief steward” as used in maritime transport terminology. The term purser and chief steward are often used interchangeably describing personnel with similar duties among seafaring occupations. This lingual derivation results from the international British maritime tradition (i.e. chief mate) dating back to the 14th century and the civilian United States Merchant Marine on which US aviation is somewhat modeled. Due to international conventions and agreements, in which all ships’ personnel who sail internationally are similarly documented by their respective countries, the U.S. Merchant Marine assigns such duties to the chief steward in the overall rank and command structure of which pursers are not positionally represented or rostered.

Imperial Airways of the United Kingdom had “cabin boys” or “stewards”; in the 1920s. In the US, Stout Airways was the first to employ stewards in 1926, working on Ford Trimotor planes between Detroit and Grand Rapids, Michigan. Western Airlines (1928) and Pan American World Airways (Pan Am) (1929) were the first US carriers to employ stewards to serve food. Ten-passenger Fokker aircraft used in the Caribbean had stewards in the era of gambling trips to Havana, Cuba from Key West, Florida. Lead flight attendants would in many instances also perform the role of purser, steward, or chief steward in modern aviation terminology.

The first female flight attendant was a 25-year-old registered nurse named Ellen Church. Hired by United Airlines in 1930, she also first envisioned nurses on aircraft. Other airlines followed suit, hiring nurses to serve as flight attendants, then called “stewardesses” or “air hostesses”, on most of their flights. In the United States, the job was one of only a few in the 1930s to permit women, which, coupled with the Great Depression, led to large numbers of applicants for the few positions available. Two thousand women applied for just 43 positions offered by Transcontinental and Western Airlines in December 1935.

Female flight attendants rapidly replaced male ones, and by 1936, they had all but taken over the role. They were selected not only for their knowledge but also for their characteristics. A 1936 New York Times article described the requirements:

The girls who qualify for hostesses must be petite; weight 100 to 118 pounds; height 5 feet to 5 feet 4 inches; age 20 to 26 years. Add to that the rigid physical examination each must undergo four times every year, and you are assured of the bloom that goes with perfect health.

Three decades later, a 1966 New York Times classified ad for stewardesses at Eastern Airlines listed these requirements:

A high school graduate, single (widows and divorcees with no children considered), 20 years of age (girls 19 1/2 may apply for future consideration). 5’2″ but no more than 5’9″, weight 105 to 135 in proportion to height and have at least 20/40 vision without glasses.

Appearance was considered as one of the most important factors to become a stewardess. At that time, airlines believed that the exploitation of female sexuality would increase their profits; thus the uniforms of female flight attendants were often formfitting, complete with white gloves and high heels.

In the United States, they were required to be unmarried and were fired if they decided to wed. The requirement to be a registered nurse on an American airline was relaxed as more women were hired,[8] and disappeared almost entirely during World War II as many nurses joined military nurse corps.

Ruth Carol Taylor was the first African-American flight attendant in the United States. Hired in December 1957, on February 11, 1958, Taylor was the flight attendant on a Mohawk Airlines flight from Ithaca to New York, the first time such a position had been held by an African American. She was let go within six months as a result of Mohawk’s then-common marriage ban.

The U.S. Equal Employment Opportunity Commission’s first complainants were female flight attendants complaining of age discrimination, weight requirements, and bans on marriage. (Originally female flight attendants were fired if they reached age 32 or 35 depending on the airline, were fired if they exceeded weight regulations, and were required to be single upon hiring and fired if they got married.) In 1968, the EEOC declared age restrictions on flight attendants’ employment to be illegal sex discrimination under Title VII of the Civil Rights Act of 1964. Also in 1968, the EEOC ruled that sex was not a bona fide occupational requirement to be a flight attendant. The restriction of hiring only women was lifted at all airlines in 1971 due to the decisive court case of Diaz vs. Pan Am. The no-marriage rule was eliminated throughout the US airline industry by the 1980s. The last such broad categorical discrimination, the weight restrictions, were relaxed in the 1990s through litigation and negotiations. Flight attendants still must usually have weight in proportion to height; persons outside the normal range may not be qualified to act as flight attendants.

As there will be 41,030 new airliners by 2036, Boeing expects 839,000 new cabin crew members from 2017 till then: 298,000 in Asia Pacific (37%), 169,000 in North America (21%) and 151,000 in Europe (19%).

Overview
The primary role of a flight attendant is to ensure passenger safety. In addition to this, flight attendants are often tasked with customer service duties such as serving meals and drinks, as a secondary responsibility.

The number of flight attendants required on flights are mandated by international safety regulations. For planes with up to 19 passenger seats, no flight attendant is needed. For larger planes, one flight attendant per 50 passenger seats is needed.

The majority of flight attendants for most airlines are female, though a substantial number of males have entered the industry since 1980.

Prior to each flight, flight attendants attend a safety briefing with the pilots and lead flight attendant. During this briefing, they go over safety and emergency checklists, the locations and amounts of emergency equipment and other features specific to that aircraft type. Boarding particulars are verified, such as special needs passengers, small children traveling as unaccompanied or VIPs. Weather conditions are discussed including anticipated turbulence. Prior to each flight a safety check is conducted to ensure all equipment such as life-vests, torches (flashlights) and firefighting equipment are on board, in the right quantity, and in proper condition. Any unserviceable or missing items must be reported and rectified prior to takeoff. They must monitor the cabin for any unusual smells or situations. They assist with the loading of carry-on baggage, checking for weight, size and dangerous goods. They make sure those sitting in emergency exit rows are willing and able to assist in an evacuation and move those who are not willing or able out of the row into another seat. They then must do a safety demonstration or monitor passengers as they watch a safety video. They then must “secure the cabin” ensuring tray tables are stowed, seats are in their upright positions, armrests down and carry-ons stowed correctly and seat belts are fastened prior to takeoff. All the service between boarding and take-off is called Pre Take off Service.

Once up in the air, flight attendants will usually serve drinks and/or food to passengers using an airline service trolley. When not performing customer service duties, flight attendants must periodically conduct cabin checks and listen for any unusual noises or situations. Checks must also be done on the lavatory to ensure the smoke detector hasn’t been disabled or destroyed and to restock supplies as needed. Regular cockpit checks must be done to ensure the health and safety of the pilot(s). They must also respond to call lights dealing with special requests. During turbulence, flight attendants must ensure the cabin is secure. Prior to landing, all loose items, trays and rubbish must be collected and secured along with service and galley equipment. All hot liquids must be disposed of. A final cabin check must then be completed prior to landing. It is vital that flight attendants remain aware as the majority of emergencies occur during takeoff and landing.Upon landing, flight attendants must remain stationed at exits and monitor the airplane and cabin as passengers disembark the plane. They also assist any special needs passengers and small children off the airplane and escort children, while following the proper paperwork and ID process to escort them to the designated person picking them up.

Flight attendants are trained to deal with a wide variety of emergencies, and are trained in first aid. More frequent situations may include a bleeding nose, illness, small injuries, intoxicated passengers, aggressive and anxiety stricken passengers. Emergency training includes rejected takeoffs, emergency landings, cardiac and in-flight medical situations, smoke in the cabin, fires, depressurization, on-board births and deaths, dangerous goods and spills in the cabin, emergency evacuations, hijackings, and water landings.

Chief Purser
The Chief Purser (CP), also titled as Inflight Service Manager (ISM), Flight Service Manager (FSM), Customer Service Manager (CSM) or Cabin Service Director (CSD) is the senior flight attendant in the chain of command of flight attendants. While not necessarily the most-senior crew members on a flight (in years of service to their respective carrier), Chief Pursers can have varying levels of “in-flight” or “on board” bidding seniority or tenure in relation to their flying partners. To reach this position, a crew member requires some minimum years of service as flight attendant. Further training is mandatory, and Chief Pursers typically earn a higher salary than flight attendants because of the added responsibility and managerial role.

Purser
The Purser is in charge of the cabin crew, in a specific section of a larger aircraft, or the whole aircraft itself (if the purser is the highest ranking). On board a larger aircraft, Pursers assist the Chief Purser in managing the cabin. Pursers are flight attendants or a related job, typically with an airline for several years prior to application for, and further training to become a purser, and normally earn a higher salary than flight attendants because of the added responsibility and supervisory role.

Qualification
Training

Flight attendants are normally trained in the hub or headquarters city of an airline over a period that may run from four weeks to six months, depending on the country and airline. The main focus of training is safety, and attendants will be checked out for each type of aircraft in which they work. One of the most elaborate training facilities was Breech Academy which Trans World Airlines (TWA) opened in 1969 in Overland Park, Kansas. Other airlines were to also send their attendants to the school. However, during the fare wars, the school’s viability declined and it closed around 1988.

Safety training includes, but is not limited to: emergency passenger evacuation management, use of evacuation slides/life rafts, in-flight firefighting, first aid, CPR, defibrillation, ditching/emergency landing procedures, decompression emergencies, crew resource management, and security.

In the United States, the Federal Aviation Administration requires flight attendants on aircraft with 20 or more seats and used by an air carrier for transportation to hold a Certificate of Demonstrated Proficiency. This is not considered to be the equivalent of an airman certificate (license), although it is issued on the same card stock. It shows that a level of required training has been met. It is not limited to the air carrier at which the attendant is employed (although some initial documents showed the airlines where the holders were working), and is the attendant’s personal property. It does have two ratings, Group 1 and Group 2 (listed on the certificate as “Group I” and “Group II”). Either or both of these may be earned depending upon the general type of aircraft, (propeller or turbojet), on which the holder has trained.

There are also training schools, not affiliated with any particular airline, where students generally not only undergo generic, though otherwise practically identical, training to flight attendants employed by an airline, but also take curriculum modules to help them gain employment. These schools often use actual airline equipment for their lessons, though some are equipped with full simulator cabins capable of replicating a number of emergency situations. In some countries, such as France, a degree is required, together with the Certificat de Formation à la Sécurité (safety training certificate).

Language
Multilingual flight attendants are often in demand to accommodate international travellers. The languages most in demand, other than English, are French, Russian, Hindi, Spanish, Mandarin, Cantonese, Bengali, Japanese, Arabic, German, Portuguese, Italian, Turkish and Greek.[citation needed] In the United States, airlines with international routes pay an additional stipend for language skills on top of flight pay, and some airlines hire specifically for certain languages when launching international destinations.

Height and weight
Most airlines have height requirements for safety reasons, making sure that all flight attendants can reach overhead safety equipment. Typically, the acceptable height for this is 150 to 185 cm (4 ft 11 in to 6 ft 1 in) tall. Some airlines, such as EVA Air, have height requirements for purely aesthetic purposes. Regional carriers using small aircraft with low ceilings can have height restrictions.

Flight attendants are also subject to weight requirements as well. Weight must usually be in proportion to height; persons outside the normal range may not be qualified to act as flight attendants.

Uniforms and presentation

The first flight attendant uniforms were designed to be durable, practical, and inspire confidence in passengers. In the 1930s, the first female flight attendants dressed in uniforms resembling nurses’outfits. The first female flight attendants for United Airlines wore green berets, green capes and nurse’s shoes. Other airlines, such as Eastern Air Lines, actually dressed female flight attendants in nurses’ uniforms. Both male and female flight attendants for Hawaiian Airlines wear aloha shirts as their uniform.

Perhaps reflecting the military aviation background of many commercial aviation pioneers, many early uniforms had a strongly military appearance; hats, jackets, and skirts showed simple straight lines and military details like epaulettes and brass buttons. Many uniforms had a summer and winter version, differentiated by colours and fabrics appropriate to the season: navy blue for winter, for example, khaki for summer. But as the role of women in the air grew, and airline companies began to realise the publicity value of their female flight attendants, more feminine lines and colours began to appear in the late 1930s and early 1940s. Some airlines began to commission designs from high-end department stores and still others called in noted designers or even milliners to create distinctive and attractive apparel.

Since the 1980s to present, Asian airlines, especially national flag carrier ones, usually feature the traditional dress and fabrics of their respective country in their female flight attendants’ uniform. It was meant as a marketing strategy to showcase their national culture as well as to convey welcoming warmth and hospitality. For example, Thai Airways flight attendants are required to change from their corporate purple suits into traditional Thai costume prior to passengers boarding. While the uniform of Garuda Indonesia female flight attendants is a modified kebaya, inspired by the traditional batik motif of Parang Gondosuli, the motif is called Lereng Garuda Indonesia. Malaysian and Singapore Airlines flight attendants wear batik prints in their uniform. Vietnam Airlines flight attendants wear red áo dài and Air India flight attendants wear a Sari on all passenger flights.

Flight attendants are generally expected to show a high level of personal grooming such as appropriate use of cosmetics and thorough personal hygiene.

Flight attendants must not have any tattoos visible when a uniform is worn. These requirements are designed to give the airlines a positive presentation.

In several airlines in the Islamic World, such as Egypt Air, Iran Air and Saudia, female flight attendants’ uniforms have added a hijab to conform to the Islamic customs.

In Advertising
In the 1960s and 1970s, many airlines began advertising the attractiveness and friendliness of their stewardesses. National Airlines began a “Fly Me”; campaign using attractive female flight attendants with taglines such as “I’m Lorraine. Fly me to Orlando.” (A low budget 1973 film about three flight attendants, Fly Me, starring Lenore Kasdorf, was based on the ad campaign.) Braniff International Airways, presented a campaign known as the “Air Strip” with similarly attractive young female flight attendant changing uniforms mid-flight. A policy of at least one airline required that only unmarried women could be flight attendants.

Flight attendant Roz Hanby became a minor celebrity when she became the face of British Airways in their “Fly the Flag” advertising campaign over a 7-year period in the 1980s. Singapore Airlines is currently one of the few airlines still choosing to use the image of their female flight attendants, known as Singapore Girls, in their advertising material. However, this is starting to be phased out, in favor of advertising which emphasises the modernity of their fleet.

Unions
Flight attendant unions were formed, beginning at United Airlines in the 1940s, to negotiate improvements in pay, benefits and working conditions. Those unions would later challenge what they perceived as sexist stereotypes and unfair work practices such as age limits, size limits, limitations on marriage, and prohibition of pregnancy. Many of these limitations have been lifted by judicial mandates. The largest flight attendants’ union is the Association of Flight Attendants, representing nearly 60,000 flight attendants at 19 airlines within the US.

The Association of Professional Flight Attendants represents the flight attendants of American Airlines, the world’s largest carrier. APFA is the largest independent flight attendant union in the world.

In the UK, cabin crew can be represented by either Cabin Crew ’89, or the much larger and more powerful Transport and General Workers’ Union.

In Australia, flight attendants are represented by the Flight Attendants’ Association of Australia (FAAA). There are two divisions: one for international crews (long-haul) and one for domestic crews (short-haul).

In New Zealand, flight attendants can be represented by either the Flight Attendants and Related Services Association (FARSA) or by the Engineering, Printing and Manufacturing Union (EPMU).

In Canada, flight attendants are represented by either the Canadian Union of Public Employees (CUPE) or by the Canadian Flight Attendants Union (CFAU).

Discrimination
Originally female flight attendants were required to be single upon hiring, and were fired if they got married, exceeded weight regulations, or reached age 32 or 35 depending on the airline. In the 1970s the group Stewardesses for Women’s Rights protested sexist advertising and company discrimination, and brought many cases to court. In 1964 United States President Lyndon B. Johnson signed the Civil Rights Act into law which prohibited sex discrimination and led to the creation of the Equal Employment Opportunity Commission in 1968. The EEOC ruled that sex was not a bonafide occupational requirement to be a flight attendant. For stewardesses, this meant that they had an official governing body to report offensives and to and allowed them to successfully challenge age ceiling and marriage bans in relation to their effectiveness as employees.

The age restriction was eliminated in the United States in 1970. The restriction of hiring only women was lifted at all airlines in 1971 due to the decisive court case of Diaz vs. Pan Am. The no-marriage rule was eliminated throughout the US airline industry by the 1980s. The last such broad categorical discrimination, the weight restrictions, were relaxed in the 1990s through litigation and negotiations. Flight attendants still must usually have weight in proportion to height; persons outside the normal range may not be qualified to act as flight attendants. By the end of the 1970s, the term stewardess had generally been replaced by the gender-neutral alternative flight attendant. More recently the term cabin crew or cabin staff has begun to replace ‘flight attendants’ in some parts of the world, because of the term’s recognition of their role as members of the crew.

https://en.wikipedia.org/wiki/Flight_attendant
https://en.wikipedia.org/wiki/Aircrew

How to Become a Flight Attendant
Get the education you need: Find schools for Flight Attendants near you!

Flight attendants receive training from their employer and must be certified by the Federal Aviation Administration (FAA). Although flight attendants must have at least a high school diploma or the equivalent, some airlines prefer to hire applicants who have taken some college courses. Prospective flight attendants typically need previous work experience in customer service.

Applicants must be at least 18 years old, be eligible to work in the United States, have a valid passport, and pass a background check and drug test. They must have vision that is correctable to at least 20/40 and often need to conform to height and weight requirements. Flight attendants also may have to pass a medical evaluation.

Flight Attendant Education
A high school diploma is typically the minimum educational requirement for becoming a flight attendant. However, some airlines prefer to hire applicants who have taken some college courses.

Many employers prefer applicants with a degree in hospitality and tourism, public relations, business, social science, or communications. Those who work on international flights may have to be fluent in a foreign language. Some flight attendants attend flight attendant academies.

Work Experience in a Related Occupation
Flight attendants typically have 1 or 2 years of work experience in a service occupation before getting their first job as a flight attendant. This experience may include customer service positions in restaurants, hotels, or resorts. Experience in sales or in other positions that require close contact with the public and focus on service to customers also may help develop the skills needed to be a successful flight attendant.

Flight Attendant Training
Once a flight attendant is hired, airlines provide their initial training, ranging from 3 to 6 weeks. The training usually takes place at the airline’s flight training center and is required for FAA certification.

Trainees learn emergency procedures such as evacuating aircraft, operating emergency equipment, and administering first aid. They also receive specific instruction on flight regulations, company operations, and job duties.

Toward the end of the training, students go on practice flights. They must complete the training to keep a job with the airline. Once they have passed initial training, new flight attendants receive the FAA Certificate of Demonstrated Proficiency.

Licenses, Certifications, and Registrations
All flight attendants must be certified by the FAA. To become certified, flight attendants must complete their employer’s initial training program and pass an exam. Flight attendants are certified for specific types of aircraft and must take new training for each type of aircraft on which they are to work, in addition to receiving recurrent training every year if they are to maintain their certification.

Advancement for Flight Attendants
After completing initial training, new flight attendants are typically placed on call, also known as reserve status. While on reserve status, attendants must be able to report to the airport on short notice to staff extra flights or fill in for absent crewmembers.

New attendants usually remain on reserve status for at least 1 year, but in some cities attendants may be on reserve for several years. After their stretch of time in this reserve period, flight attendants gain enough seniority to bid on monthly assignments. Assignments are based on seniority, and the most preferred routes go to the most experienced attendants.

Career advancement is based on seniority. Senior flight attendants exercise the most control over route assignments and schedules; therefore, they often can choose how much time to spend away from home. On international flights, senior attendants frequently oversee the work of other attendants. Senior attendants may be promoted to management positions in which they are responsible for recruiting, instructing, and scheduling.

Important Qualities for Flight Attendants
Attentiveness. Flight attendants must be aware of any security or safety risks during the flight. They also must be attentive to passengers’ needs in order to ensure a pleasant travel experience.

Communication skills. Flight attendants should speak clearly, listen attentively, and interact comfortably with passengers and other crewmembers.

Customer-service skills. Flight attendants should have poise, tact, and resourcefulness to handle stressful situations and address passengers’ needs.

Decisionmaking skills. Flight attendants must be able to act decisively in emergencies.

Physical stamina. Flight attendants may need to lift baggage and stand and walk for long periods.

Flight attendants should present a professional appearance and not have visible tattoos, body piercings, or an unusual hairstyle or makeup.

Flight Attendant Salaries
The median annual wage for flight attendants is $44,860. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $25,930, and the highest 10 percent earned more than $72,090.

Flight attendants receive an allowance for meals and accommodations while working away from home. Although attendants are required to purchase an initial set of uniforms and luggage, the airlines usually pay for replacements and upkeep. Flight attendants generally are eligible for discounted airfare or free standby seats through their airline. Attendants often receive health and retirement benefits, and some airlines offer incentive pay for working holidays, nights, and weekends.

Attendants typically fly 75 to 100 hours a month and usually spend another 50 hours a month on the ground, preparing flights, writing reports, and waiting for planes to arrive. They can spend several nights a week away from home. Most work variable schedules. About 1 in 4 flight attendants work part time.

Union Membership
Most flight attendants belong to a union.

Job Outlook for Flight Attendants
Employment of flight attendants is projected to grow 2 percent through 2024, slower than the average for all occupations. In an effort to keep planes full, airlines are expected to slow the expansion of additional flights and new routes.

However, many airlines are replacing smaller regional aircraft with new, larger planes that can accommodate a greater number of passengers. This change may increase the number of flight attendants needed on some routes.

Flight Attendants Job Prospects
Competition for jobs will remain strong because the occupation typically attracts many more applicants than there are job openings. When entry-level positions do become available, job prospects should be best for applicants with a college degree. Job opportunities may be slightly better at regional or low-cost airlines.

Most current job opportunities will come from the need to replace attendants who leave the workforce. Over the next decade, a number of flight attendants are expected to retire, creating opportunities for new workers.

http://www.telegraph.co.uk/travel/lists/10-things-you-never-knew-about-being-an-air-hostess/